KTM's 'first class' service

KTM, also known as Keretapi Tanah Melayu has provided services for Malaysians since decades ago. the saddest things is that their services never improve even a bit although they are veteran in train services compare to Putra LRT.

1. the trains are never early. out of 10 times, the trains arrive on time at most once only. sad isn't it? there's only one train every 20 minutes and KTM expects people to wait more than 20 minutes. this is so inefficient and proves to the passengers that KTM is in capable of performing well despite of their seniority in providing train services.
2. it is soooooooo obvious that there aren't enough trains to cater to the passengers. this has always been a problem since i first used KTM, which was in 2005. KTM keeps giving excuses that they are repairing the trains and will buy more trains so that they can give better services. i can't imagine that doing these 2 things will actually take more than 3 years. anyway, i expect them to give this same lameful excuses for the next 10 years to come.
3. all KTM did is to beautify the condition of only a few trains out of the many trains they have. and they were so proud of it. most of the trains are so old that the air-con isn't functioning well. imagine being in a train, where the ambient temperature is about 28 or even 29 degree C and it is so packed that a person can easily suffocate.
   
4. the announcers are another problem. yeah, i can hear them really really well when they speak in BM. but when they announce in english, i can't even hear a SHIT. i wonder how the tourists know which train is going to where. all i can say is sorry, 'enjoy' the KTM Malaysia's service. yay!! so pathetic...
5. at KL sentral, most of the people will reload their touch n go card at KTM counters. it happened to me on 12 july 2008, i encountered a rude lady. KTM touch n go pad got some problem and i got a penalty and i was charged RM 7 for a route which is supposed to be RM 3.30 only. i went to the counter in KL Sentral and hope to get my problem settled soon. mana tau, the touch n go counter was closed and not even one worker working at KTM counters attend to me. the workers just told me to wait for the person in charge of the touch n go counter to arrive. ok, fine. i waited as the workers claimed that the person in charged of the touch n go counter is not part of KTM big family. so i waited for that scumbag lady. mana tau, that bitch couldn't setle my problem and told me to go to touch n go hub, just around the corner to get my problem settled. mana tau, the hub was closed and she didn't even know it. she gave me wrong information! then, what more, i went back and demanded her to settle my problem at once. she didn't even say sorry but pretended to know nothing with that bitch face. she kept on saying that she couldn't do anything. all she ever did is told me to call the touch n go call center, in other words, settle my own problem. i was so angry and shouted at her. she also did this same thing to a tourist from Turkey. walao eh, she spoilt Malaysia image, although Malaysia doesnt have any image anymore. she gave impression to others that she is just a vase and could do nothing but flirt around with boys. she didn't even feel guilty not to be able to help her customers. i went to touch n go hub purposely on the next week to settle my card problem and only got to know that a person in charged of the touch n go counter at KL sentral is a person from KTM itself. my goodness! she lied to me that she's working under touch n go!! another scumbag!
6. the touch n go pad at most of the KTM stations are either not functioning well or spoilt. even the machine where we insert the tickets are spoilt, most of them. and KTM doesn't take any effort to repair it. this has been happening for at least 3 weeks already.
7. there was some technical problems with KTM path today. i waited for the train since 12.40pm and the train only arrived at 1.08 pm. speaking of efficient, convenient and being fast huh. but the train didnt depart from the station until 1.35 pm, due to whatsoever technical problem. i expected the train to arrive at 12.48 pm and reached my destination at 1.30pm. due to this delay, i reached my destination at 2.30 pm. i had a class at 2 pm and by the time i reached my class, it was already 2.40pm. i took me about 2 hours from the KTM station in KL sentral to UKM KTM station. plus, it was so stuffy in the KTM and people waited for so long in the train.
   

wow! Pak lah, you advise us to use the public transport huh. but look at the SHIT that KTM produces before you give us this stupid advise or encouragement. how do you expect Malaysia to be a developed country by 2020 if we can't even be a punctual person.

to Director of KTM,

please do not waste our time waiting for your stupid trains. if you want to earn more from your passengers, PLEASE improve your service even a bit, although i know that you couldn't be bothered. if we had a choice, which we don't have any, we wouldn't take your services. if we wouldn't take your services, bankrupt you go! please be a better director and help each other to improve and thus help Malaysia in achieving its vision 2020. we are not to be blamed and you won't get blame from us and PM if your KTM company can improve in its services.

ps: please educated your workers well. teach them some manners and instill some moral values in them as they tell lies to their customers, which makes them look like a bunch of brat and scumbags.

Love,
Sammy

my suggestion:

1. abolish all KTM services and substitute with Putra LRT
2. decrease fuel price so that more people can drive and not take trains especially KTM
   
3. boycott KTM

i think KTM should be called Keretapi Talam 2 Muka